Support
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Answers to the questions we are asked most. If yours is not here, call us on 00 89 49 75 or send an email and a person will reply — not an automated ticket.
How do I book a clean?
Use the booking form on the contact page, or call us on 00 89 49 75 between eight and six on weekdays. For a first visit we will ask about the size of the property and what needs the most attention, then confirm a price before anyone is scheduled.
What happens if I need to cancel?
Cancel or move a booking up to twenty-four hours beforehand at no charge. Inside twenty-four hours we charge half the visit, because the team is already committed to that slot and cannot fill it.
Are your staff insured and background-checked?
Yes. Everyone is employed by us rather than subcontracted, background-checked before their first shift, and covered by public liability insurance up to two million. We can send the certificate on request.
Do I need to provide cleaning products?
No. The team brings everything, including machines. If you would rather we used your own products — for a treated floor, a stone worktop, or an allergy in the household — leave them out and tell us in advance.
What if I am not happy with the result?
Tell us within forty-eight hours and we will come back and put it right at no charge. That is the whole policy; there is no form to fill in and no assessment visit first.
How do I change or pause a regular booking?
Email or call and we will move it. Regular clients can pause for holidays with a week’s notice and keep their slot, which matters more than people expect once a slot is popular.
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