Terms & Conditions
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Last updated 23 September 2026
These terms set out what you can expect from us and what we need from you. They are written to be read, not to be skipped.
1. Who we are
Cleener is a domestic and commercial cleaning company registered in New York, United States. These terms cover every booking made with us, whether taken by phone, email or through this website. Booking a clean means you accept them.
2. Bookings and pricing
Prices quoted are based on the information you give us about the property and the work required. If what we find on arrival is substantially different — a first deep clean rather than a maintenance visit, for example — we will tell you before starting and agree a revised price rather than invoicing you afterwards.
3. Payment
Domestic visits are payable on the day, by card or bank transfer. Commercial accounts are invoiced monthly on fourteen-day terms. We may suspend a recurring booking where an invoice is more than thirty days overdue, and will give notice before doing so.
4. Cancellations and access
Cancel or reschedule free of charge up to twenty-four hours before a booking. Inside twenty-four hours, or where the team cannot get access on arrival, we charge fifty per cent of the visit. Keys and access codes held by us are stored securely and never labelled with an address.
5. Our liability
We hold public liability insurance up to two million. Report any damage caused by us within forty-eight hours of the visit so we can inspect it and put it right. We are not liable for pre-existing damage, for wear revealed by cleaning, or for items you have asked us not to move.
6. Your responsibilities
Please tell us in advance about treated or delicate surfaces, alarms, pets and anything that should not be touched. Where a surface requires a specific product, leave it out with a note. We will not use a product on a surface we judge it unsuitable for, even if asked.
7. Satisfaction
If any part of a clean falls short, tell us within forty-eight hours and we will return and redo it at no charge. This does not affect your statutory rights.
8. Changes to these terms
We may update these terms from time to time. The version published here at the point you make a booking is the one that applies to it.
Questions about these terms?
Email cleener@gmail.com or call 00 89 49 75 and we will talk you through anything that is unclear.
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